Joshua Jacks — Systems & Cloud Engineer
Sysadmin · Cloud · Infrastructure

Joshua
Jacks

Systems & Cloud Engineer building reliable infrastructure — from NOC operations and hybrid cloud to homelabs running Proxmox, Docker, and Linux.

JJ
📷 Replace avatar with your photo in index.html
7+ Years in IT
1K+ Users Supported
4 Roles Held
AZ-900 + Net+ Certified
01

About

I’m a systems and cloud engineer with a BBA in Management Information Systems from Texas A&M and a minor in Cybersecurity. I’ve worked across the full spectrum of IT — from bench-level endpoint support to NOC operations in a high-availability federal environment.

My stack spans AWS, Azure, RHEL, Docker, Proxmox, Active Directory, and Terraform. I’m drawn to the intersection of automation and reliability — building systems that don’t need babysitting.

Outside of work, I run a Proxmox homelab where I experiment with containerization, virtual networking, and infrastructure-as-code — because the best way to learn is to break things in your own environment first.

CompTIA Network+ Networking Fundamentals
Microsoft AZ-900 Azure Fundamentals
B.B.A. — MIS Texas A&M · Minor: Cybersecurity
02

Skills

☁️

Cloud Platforms

AWS EC2 Azure Hybrid Cloud Entra ID AZ-900
🖥️

Systems & Infrastructure

RHEL Proxmox Windows Server Docker LXC SCCM
🌐

Networking

TCP/IP DNS / DHCP VLANs VPN Routing & Switching Net+
⚙️

Automation & Scripting

PowerShell Bash Python Ansible Terraform
🔐

Identity & Access

Active Directory Azure AD Entra ID IAM SSO
📊

Operations & Monitoring

ServiceNow Splunk Log Analysis Incident Response SLA Management
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Experience

NOC 2 / Systems Operations Engineer Jun 2025 – Dec 2025
Peraton — OBIM Project · Remote
  • Monitored and supported enterprise systems in a high-availability federal environment, resolving system, network, and application incidents in real time
  • Tracked and resolved cross-platform incidents via ticketing system with focus on uptime and operational continuity
  • Collaborated with cross-functional teams on escalation and root cause analysis
  • Hands-on RHEL/Rocky Linux system performance troubleshooting
Systems Support Technician — Hybrid Cloud Ops Jun 2024 – Jun 2025
American Specialty Health · Carmel, IN
  • End-user support for 1,000+ remote employees across hardware, software, and access issues
  • Assisted large-scale Win10 → Win11 migration: device prep, testing, and user support
  • Managed identity and access via Active Directory and Azure AD
  • ServiceNow ticket management with SLA compliance
Network Support Specialist Jan 2023 – May 2024
Wirestar Networks · College Station, TX
  • Diagnosed and resolved network/connectivity issues for business clients in real-time
  • Installed and configured routers, switches, and wireless access points
  • On-site and remote support ensuring reliable system performance
Student Tech III Feb 2019 – Dec 2022
Engineering IT — Texas A&M University · College Station, TX
  • Supported 30–40 engineering research labs across Biomedical and Industrial Systems Engineering
  • Maintained Windows workstations connected to scientific instrumentation, including legacy OS environments
  • Managed workstation imaging, software deployment, and configuration across multiple labs
  • Developed SOPs and troubleshooting documentation to improve support efficiency
04

Projects

Hands-on lab work, automation experiments, and infrastructure builds.

Virtualization · Networking

Proxmox Homelab

Debian LXC containers, Docker workloads, SMB storage, automated backups, and virtual networking for systems engineering practice.

Coming Soon

Terraform + AWS

IaC deployments for personal cloud infrastructure. Modular configs for EC2, VPC, and IAM role management.

Coming Soon

Ansible Automation

Playbooks for RHEL system configuration, patching workflows, and endpoint hardening across lab nodes.

05

Contact

Let’s connect.

Open to cloud/systems engineering roles, NOC positions, and infrastructure projects. Based in San Diego, CA — remote-friendly.

Texas A&M University
B.B.A. Management Information Systems
Minor: Cybersecurity · Dec 2022

Certifications CompTIA Network+  ·  Microsoft AZ-900

Availability Open to opportunities · San Diego, CA